What to Expect.
When you walk through the doors of Youngs Physical Therapy & Sports Performance, you can expect to be greeted by name with a smile from one of our administrative staff members. We are dedicated to providing you with a high level of customer service in an environment that is friendly and motivating. You can expect a team that will work together to help you achieve your goals and live your best life.
Here are a few steps to take to ensure you are prepared for your first appointment.
We ask that you bring:
- Patient intake forms
- Insurance card(s)
- Driver’s License
- Referral/prescription, office notes, imaging results, etc. (if applicable)
In preparation for your upcoming physical therapy appointment, there are a few steps that you can complete to make sure your first visit goes as smoothly as possible.
After scheduling your initial evaluation, you should receive an email from our office with a link to complete new patient information online. If not, you can access our patient forms by clicking on the link below. If you are not able to fill out these forms ahead of time, please arrive at least 15 minutes prior to your scheduled appointment time.
North Carolina is a “direct access” state meaning that you do not need a physician’s referral for physical therapy. However, some insurances, especially out of state plans, may require a physician referral prior to physical therapy.
- Most Medicare Secondary Plans
- Blue Cross Blue Shield
- Tricare Standard
- United Health Care
- Workers’ Compensation
- Veteran’s Administration
Out of network…
- Tricare Prime
- Blue Cross Blue Shield Care First
If you do not see your insurance listed, please call our office at (252) 565-8812 and we will be happy to call your insurance plan to see if we are in network.
We strive to obtain accurate benefits as a courtesy to our patients. Our billing team will verify your insurance benefits prior to your first appointment, given that we have accurate insurance information. Sometimes we are given incorrect benefits, therefore it is ultimately the patient’s responsibility to know and understand their benefits. If insurance processes differently, or denies claims, the balance will become patient responsibility.
If you have been involved in an auto accident, you are required to file through your personal health insurance or pay our self-pay rates. We do not accept any legal documentation regarding settlements/potential settlements.
WORKER’S COMPENSATION AND VETERAN’S ADMINISTRATION
If you are filing through Worker’s Compensation or the Veteran’s Administration, we will need a copy of your authorization in our office before scheduling your first appointment.
Frequently Asked Questions.
what should i expect during my first visit?
At your initial evaluation, your physical therapist will document the history pertaining to your injury or limitation, as well as perform a comprehensive examination to identify range of motion, flexibility, and strength. Your therapist may also provide hands-on services the day of, as well as stretches and exercises to complete at home prior to your next appointment.
how should i dress for my appointment?
We recommend wearing comfortable clothing that allows you to move, stretch, and perform exercises as well as closed toe shoes. Please keep in mind that the therapist will need access to the area in which they will be evaluating and treating.
how long will my session last?
Your initial evaluation will last between 45 minutes and 1 hour, including finalizing patient forms and scheduling appointments.
All follow up appointments are scheduled for 45 minutes.
what types of treatment will i receive?
Based on the outcome of your evaluation, your therapist may assign exercises or apply hands on techniques, based on your areas of need. These treatments are personalized to your specific condition to address limitations or deficits found during your initial evaluation.
will i see the same therapist at every visit?
You may be seen by any one of our providers based on the recommendation of your therapist. Our providers are able to communicate amongst each other regarding your treatment to deliver the best care. However, if you prefer to see the same therapist, we can be sure to schedule all visits accordingly.
how often will i have to come to physical therapy?
Depending on your case, it may be requested that you attend therapy sessions 1-3 times per week.
can i bring family members with me?
Family members, including children, are encouraged to come in with patients based on patient preference.
is massage therapy covered under insurance?
We do not file massage therapy services to your insurance company. Payment for these services are collected at your visit for the service selected. Individuals may file to their own insurance company, but there is no guarantee that they will cover.
do we offer sports physicals?
No, please see your primary care physician to obtain a sports physical.
do i need to be an athlete to receive treatment?
Not at all! We work with athletes and non-athletes of all ages and limitations. Our goal is to provide a motivating and positive environment where you feel comfortable working towards your individualized recovery goals.
If you have any additional questions, please feel free to contact our front desk at (252) 565-8812
We will be happy to assist you!