General Job Description

Our referral coordinator is a professional who is compassionate, enjoys interacting and getting to know people, maintains a friendly and positive attitude, can multitask in a fast-paced working environment, and wants to serve patients/clients by addressing their needs to achieve their goals and live their best lives. The Referral Coordinator is responsible for obtaining the appropriate documentation, adding information into our EMR system and scheduling patients for the recommended services with the most appropriate provider.  

Duties & Responsibilities

• Maintain a positive, empathetic, and professional attitude towards patients, clients and team members 
• Entering in new client information from referring physicians and calling to schedule in a timely manner after receiving the referral 
• Insurance Verifications 
• Scanning the faxes, sorting them into their respective folders, and uploading referrals into patient charts once they are created 
• Match clients with the best fit for their needs as well as to add the appropriate amount of follow up appointments 
• Preparing necessary paperwork for the next day’s initial evaluations to ensure a smooth check-in process at the front desk 
• Obtain any missing medical records from the patient’s referring physician to ensure the provider is able to treat the patient to the best of their ability 
• Ensure all patients/clients are receiving above and beyond customer service 
• Knowledgeable on all services the clinic offers 
• General administrative tasks when needed, such as answering phones, checking voicemails, moving/rescheduling patient appointments, collecting patient/client payments, keeping the documentation area tidy, etc. 

What Makes You a Great Fit

• Passion for serving the community, athletes and active adults.
• Excellent communicator and team collaborator
• Growth mindset with ownership of responsibilities